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August 25, 2015

Customer Comments & Compliments - Good Customer Service

It is important to know your customer service representative - and here at Eglomise Designs it is Sherri. She is a great people-person, and understands her role. She loves to "get it right"  and often gets this sort of praise :

"I received your package today.  How generous.  You were an absolute joy to work with, and please do not hesitate to use me as a reference for other clients.  The paperweight is perfect as I have a board meeting this evening and can present it to the President.  I love the box!  We will keep you in the forefront of our minds as we purchase future recognition gifts.  Thanks again!"

 A. L. -  Towson University

August 25, 2015

The sweetest thing

We have begun, after 50 years, the process of getting certified as a female owned and managed business.  In that process we have to submit photos of the owners passports, the manager's passports, our history, resumes, and documentation after piece of documentation.  It is funny because they want the first bank statements of the company and the first meeting minutes.  After 50 years much of that is lost to time, flooding, moves of records, etc.  So it will be interesting what we can prove after all of these years.

What many do not know is how we started.  Martha began this company when she was young and unmarried in the 1960's.  Martha has had, literally, two jobs in her whole life.  One was working for someone else and they refused to promote her, an unmarried woman, and so she started her own company.  She was still living with her mother at the time, something proper unmarried young women did in that day and age.  But she traveled to sell her mirrors.  The back of her station wagon often had mirrors waiting to be sold to the local gift shop or samples to show to colleges to gain a new customer.

Today I was given all of her and her husband's passports through the years so I could copy Martha's passport.  I looked through, as a daughter-in-law is wont to do and marveled over how she looked in her younger years.  I also marveled over the sight of my father-in-law with hair.  I've known him only since his retirement from his own career.  I came across a passport of my father-in-laws, he looked oh so young in it, maybe a picture from him in his 20s.  Tucked in the back of that passport I found Martha's business card.  The business card with her very first business address - her mother's house, on it with her phone number hand-written upon it.  

I will now have to tease my father-in-law that he kept the business card of his future wife all of these years.  I know she speaks of meeting her husband-to-be and talking about her business and he was "the first man" who actually expressed interest in what she made and what she sold.  I will bet she gave him her business card with her phone number on it.  She lived in Boston at the time and he lived in Chicago so the handwriting even shows the area code.  I may be wrong in my theory, but even so, I think it is the sweetest thing he kept her original business card.

 

August 20, 2015

August 19, 2015

Customer Comments & Compliments - Real Artists

 Oh, Eglomise Designs has a real artist on staff, and she will often tweak a design, or sometimes engage in the complete design & execution of a whole new project. It is exciting as she never knows what may come to her desk. It is meticulously painstaking work  completed on quite small canvases - look at our paperweights or small desk boxes. One of our customers had this kind response to our artist's effort:

I appreciate the willingness of the artists to create the best sketch possible of our campus. Their attention to detail is wonderful!

~J. R.

Office of University Relations

Penn State Abington

 Please feel free to call 800.443.8987 and speak with Sherri about custom artwork.  There is a 6-8 week lead time and our artist does not do custom work just before Christmas or graduation.

August 18, 2015

Customer Comments & Compliments - Special People

There are some people in our lives that are special, with a capital S, and those dear ones deserve the very best. When you are thinking of what to get for them, remember this lovely comment from our fine customer Bob C. about his special family & friends:

"Everything was excellent, including a faster-than-expected receipt of the item ordered.  I have purchased a number of products in the past from Eglomise Designs for graduation gifts, but always ordered in person from a store in McLean, VA, which is a bit of an undertaking for me to get to.  So I know what the items actually look like, and now that one can view the particular college scene on-line, I have no qualms about ordering directly from the website.  To be honest, the items are expensive, but I buy them only for special friends and family members. To a person, they have always loved the gifts.  I don't buy very often, and I don't know who or when the next lucky person will be, but I would not hesitate to recommend your products to someone if they expressed interest."

Bob C. Repeat Customer

August 14, 2015

Massachusetts Sales Tax Weekend - August 15th & 16th

Governor Baker has declared August 15th and 16th as a Sales Tax Holiday here in Massachusetts.  That means a 6.25% savings for our friends right here in Massachusetts!  Find something on our website for the special children in your life - and the holidays will be here before you know it!

A few things to note.  First is that you must have a MA shipping address for your gift to ship to for the sales tax holiday to process properly.  If it does not process properly when our staff is in on Monday we will refund any errors or solve any of the computer glitches that might have happened over the weekend. 

Second, we are a manufacturer and so are closed on weekends and cannot take orders by telephone over the sales tax holiday weekend.  We can only take orders through our website because the payment must be charged on the 15th or 16th of August for the sales tax holiday to apply.

Lastly, your school may not be listed.  For that we apologize.  We are attempting to provide a few last minute schools at telephone request.  They will not be as pretty or easy to order as the rest of our website and for that we do apologize.  While technology is wonderful it has it's limitations which we are working through in time.

August 13, 2015

August 11, 2015

What to do with no power?

We lost power the other day during torrential rain storms (and a tornado watch!) but felt nice and safe in our WWI Army Hospital Building.  

  (That's Martha stuck in her car)

So what to do when the printing press and power tools don't work?  Gather everyone up to stuff envelopes for out annual Holiday Card Mailing!

It may seem early but these things take a lot of time to put together and our school administrators really depend on us.  Great work gang!

August 06, 2015

Throwback Thursday 8/6/15

This delicate coral bell is remarkable in all its detail. We are looking at some items from the history vault of Eglomise Designs, and some of these pieces are more than 50 years old. We cannot guarantee that we currently carry the product shown, or have a current license on this product. But we hope that you enjoy the detour down memory lane, and perhaps will share some of your own old pictures of Eglomise Designs products. You may send an image to: info@eglomisedesigns.com
August 04, 2015

Holiday cards are soon available, new options this year.

Our whole team is busy stuffing envelopes this week so you can see a sample of the paper available for cards this year.  We are offering two options; our standard heavy cream cards as well as a sparkly holiday feeling paper.  If you don't have a sample by the first week of September feel free to call our customer service or email info@eglomisedesigns.com with your mailing address and a request for our holiday card sample.  Minimum order of 500 cards.  If you need custom artwork please read here.

 Below are two examples of our standard heavy cream cards.

 

 

 

Below is our new sparkly cards.