Welcome to Eglomise Designs. We're small, our employees live in MA and have dealt with the winter of 2014/2015 by having more than the typical number of snow days. If you call us or email us and you don't get a hold of us immediately please check the weather. We dig out and dig out again and the kids are more than thrilled with the sliding available this winter. This does mean that you cannot reach us if we cannot reach work. We are still shipping all orders within 2 weeks of order and hope that we don't get so much snow we cannot reach our front door!